At Bongo Bags, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a 72 hours return and refund policy under the following terms:
Eligibility for Refund
- To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.
- You must request a refund within 72 hours of receiving your order.
How to Request a Refund
- To initiate a return, please contact us at [email@bongobags.com] with your order number and the reason for your refund request.
- We will provide you with instructions on how to return the item.
Refund Process
- Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
- If the return is approved, we will process your refund to the original payment method within 7-10 business days.
- Non-refundable Items
- Customized or personalized items cannot be refunded.
- Sale items are also not eligible for a refund.
Shipping Costs
- The customer is responsible for the return shipping costs. If the return is due to a defective or incorrect item, we will cover the shipping costs.
- If you have any questions or concerns, please feel free to reach out to us.