Privacy Policy

Effective Date: 9 July, 2025

Bongobags.com (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.bongobags.com (the “Site”), and purchase our eco-friendly, reusable tote bags and other related products.

By using the Site, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using the Site.

Information We Collect

We may collect the following types of personal information to provide and improve our services:

a. Personal Identification Information

  • Name
  • Email address
  • Shipping and billing addresses (for order fulfillment)
  • Phone number (optional, for customer service)
  • Payment information (credit/debit card details, processed securely via third-party payment gateways)

b. Non-Personal Identification Information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring/exit pages
  • Date and time of visit
  • Pages viewed and product searches (helps us personalize your shopping experience)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize you and track your preferences or actions on our Site. You can control cookie preferences through your browser settings, but blocking cookies may affect your user experience.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill orders for our reusable tote bags and related products, including shipping and payment processing.
  • Customer Service: To respond to your inquiries, resolve issues, and provide a personalized shopping experience.
  • Marketing Communications: To send you promotional emails, newsletters, and offers about new products, sales, and eco-friendly initiatives. You can opt-out at any time by clicking “unsubscribe” in any email or contacting us directly.
  • Website Functionality: To improve the functionality and usability of our Site, personalize product recommendations, and analyze your behavior for better user experience.
  • Compliance and Legal Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Protect Your Information

We use industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and third-party payment processors who maintain high-security standards. While we strive to safeguard your data, no online platform can guarantee absolute security.

Sharing Your Information

  • We will never sell, rent, or trade your personal information. We may share your data with trusted third-party service providers for specific purposes:
  • Payment Processors: We use secure payment gateways (e.g., Stripe, PayPal) to process your payments, which may require you to provide billing information.
  • Shipping and Fulfillment: We may share your address and contact information with third-party couriers (e.g., USPS, FedEx) to fulfill orders.
  • Marketing Partners: With your consent, we may work with marketing platforms to send you targeted ads or promotions.
  • These third parties are bound by confidentiality agreements and may not use your information for any other purposes.
  • We may also share your data if required by law or in response to legal processes, such as subpoenas or court orders.

Third-Party Links

Our Site may contain links to other websites that are not owned or controlled by Bongobags.com. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Your Rights and Choices

  • Depending on where you live, you may have the following rights:
  • Access: You can request a copy of the personal data we hold about you.
  • Correction: If your information is inaccurate or incomplete, you can request that it be updated.
  • Deletion: You can ask us to delete your personal data, subject to certain legal exceptions.
  • Opt-out of Marketing: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any communication or by contacting us directly.
  • Data Portability: If applicable, you can request a copy of your personal data in a structured, commonly used format.
  • To exercise your rights, please contact us at [insert email].

Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to periodically review this policy for any updates. Continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info[at]bongobags.com
Website: www.bongobags.com